RETURN POLICY

We try very hard to give you an accurate description of everything you find on our site. All of our beads are in uncirculated condition, generally referred to as "New, Old Stock". Vintage crystals are often packaged in hanks or loose (in packages, by the gross). In all cases, vintage beads and crystals may have tiny flaws. They don't take away from the beads but this goes along with purchasing vintage beads anywhere. They will not be considered defective.

 

Please keep in mind that computer monitor settings vary so the color of the item(s) you receive may not exactly match your monitor settings. We pride ourselves on offering multiple photographs of each item, to give you a more accurate idea of the color of the item you are purchasing. With this said, we cannot accept returns if, for instance, an item appears “yellow” on your screen and is actually golden topaz when you receive it.

We allow returns if:

(1) Item is significantly not as described.

 

(2) Item is defective (see above).

If you should receive something you think is not as described or is seriously defective, please contact us immediately  (cindy@ozzybeads.com) for a Return Authorization Code (RAC).

 

All returned merchandise must be received in original condition, with our RAC clearly noted on the front of the package, within 7 days of when the authorization code is issued. Any package received without a RAC, will be returned to you.

All other returns are subject to a 15% restocking fee, depending on the reason for your return. This restocking fee is generally only assessed in cases of habitual returns.

All returns, for any reason, are limited to thirty (30) days. We also cannot credit your shipping charges either way, unless the return is the result of our error.